288 In-Depth Business Capacity Management Questions for Professionals

What is involved in Capacity management

Find out what the related areas are that Capacity management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Capacity management thinking-frame.

How far is your company on its Business Capacity Management journey?

Take this short survey to gauge your organization’s progress toward Business Capacity Management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Capacity management related domains to cover and 288 essential critical questions to check off in that domain.

The following domains are covered:

Capacity management, Crisis management, Supervisory board, Economic statistics, Business administration, Marketing research, Quality of experience, Financial risk, Organizational architecture, Mixed economy, Organizational engineering, Central processing units, Business intelligence, Organizational communication, Strategic management, Stock market, Network planning and design, Organizational structure, Service management, Financial institution, Mergers and acquisitions, Business model, Innovation management, International trade law, Data compression, Systems management, Information Technology Infrastructure Library, System administrator, Legal personality, Human resources, Sales management, Managerial finance, Supply chain management, Cash conversion cycle, Organizational behavior, Process management, Public economics, Financial market, Public relations, Materials management, Organizational space, Audit committee, Talent management, Packet loss, Market economy, Marketing management, Corporate finance, Organizational patterns, Organization development, Configuration management, Financial statement analysis, Round-trip time, Operations management, Commercial management, IT infrastructure, Synthetic monitoring, Network management, Data center, Financial audit, Customer relationship management, Performance Engineering, Annual general meeting, Records management, Problem management:

Capacity management Critical Criteria:

Frame Capacity management tasks and achieve a single Capacity management view and bringing data together.

– Do we monitor the Capacity management decisions made and fine tune them as they evolve?

– What vendors make products that address the Capacity management needs?

– Do we all define Capacity management in the same way?

Crisis management Critical Criteria:

Collaborate on Crisis management management and shift your focus.

– Where do ideas that reach policy makers and planners as proposals for Capacity management strengthening and reform actually originate?

– What are the disruptive Capacity management technologies that enable our organization to radically change our business processes?

– Is the crisis management team comprised of members from Human Resources?

– What are the business goals Capacity management is aiming to achieve?

Supervisory board Critical Criteria:

Wrangle Supervisory board quality and use obstacles to break out of ruts.

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Capacity management models, tools and techniques are necessary?

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Capacity management services/products?

– Is Supporting Capacity management documentation required?

Economic statistics Critical Criteria:

Communicate about Economic statistics visions and find the essential reading for Economic statistics researchers.

– Will Capacity management deliverables need to be tested and, if so, by whom?

– How to deal with Capacity management Changes?

– What is our Capacity management Strategy?

Business administration Critical Criteria:

Mine Business administration outcomes and handle a jump-start course to Business administration.

– What sources do you use to gather information for a Capacity management study?

– Are accountability and ownership for Capacity management clearly defined?

– Who will provide the final approval of Capacity management deliverables?

Marketing research Critical Criteria:

Win new insights about Marketing research decisions and report on developing an effective Marketing research strategy.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Capacity management in a volatile global economy?

– How do we Identify specific Capacity management investment and emerging trends?

– Does the Capacity management task fit the clients priorities?

– In what way(s) did marketing research help shape CRM?

Quality of experience Critical Criteria:

Categorize Quality of experience projects and finalize specific methods for Quality of experience acceptance.

– How does the organization define, manage, and improve its Capacity management processes?

– What will drive Capacity management change?

Financial risk Critical Criteria:

Study Financial risk quality and shift your focus.

– When a Capacity management manager recognizes a problem, what options are available?

– How do we measure improved Capacity management service perception, and satisfaction?

– Financial risk -can the organization afford to undertake the project?

– How much does Capacity management help?

Organizational architecture Critical Criteria:

Apply Organizational architecture quality and remodel and develop an effective Organizational architecture strategy.

– For your Capacity management project, identify and describe the business environment. is there more than one layer to the business environment?

– Meeting the challenge: are missed Capacity management opportunities costing us money?

– Who sets the Capacity management standards?

Mixed economy Critical Criteria:

Extrapolate Mixed economy projects and integrate design thinking in Mixed economy innovation.

– Think about the functions involved in your Capacity management project. what processes flow from these functions?

– Is there a Capacity management Communication plan covering who needs to get what information when?

Organizational engineering Critical Criteria:

Grade Organizational engineering adoptions and get the big picture.

– What are the success criteria that will indicate that Capacity management objectives have been met and the benefits delivered?

– How do senior leaders actions reflect a commitment to the organizations Capacity management values?

– How likely is the current Capacity management plan to come in on schedule or on budget?

Central processing units Critical Criteria:

Air ideas re Central processing units projects and oversee implementation of Central processing units.

– Among the Capacity management product and service cost to be estimated, which is considered hardest to estimate?

– What role does communication play in the success or failure of a Capacity management project?

– How can you measure Capacity management in a systematic way?

Business intelligence Critical Criteria:

Adapt Business intelligence outcomes and find the essential reading for Business intelligence researchers.

– Does your BI solution honor distinctions with dashboards that automatically authenticate and provide the appropriate level of detail based on a users privileges to the data source?

– Does the software allow users to bring in data from outside the company on-the-flylike demographics and market research to augment corporate data?

– Does your mobile solution allow you to interact with desktop-authored dashboards using touchscreen gestures like taps, flicks, and pinches?

– How does Tableau stack up against the traditional BI software like Microstrategy or Business Objects?

– what is the most effective tool for Statistical Analysis Business Analytics and Business Intelligence?

– What are some best practices for gathering business intelligence about a competitor?

– Does your BI solution allow analytical insights to happen anywhere and everywhere?

– What is the difference between business intelligence and business analytics?

– Describe the process of data transformation required by your system?

– What percentage of enterprise apps will be web based in 3 years?

– What are the pros and cons of outsourcing Business Intelligence?

– No single business unit responsible for enterprise data?

– What are the pillar concepts of business intelligence?

– What business intelligence systems are available?

– How will marketing change in the next 10 years?

– What are typical data-mining applications?

– Can your product map ad-hoc query results?

– Do you support video integration?

– How are you going to manage?

– Using dashboard functions?

Organizational communication Critical Criteria:

Have a meeting on Organizational communication outcomes and work towards be a leading Organizational communication expert.

– Does our organization need more Capacity management education?

Strategic management Critical Criteria:

Participate in Strategic management risks and get answers.

– What are the barriers to increased Capacity management production?

Stock market Critical Criteria:

Mix Stock market tactics and inform on and uncover unspoken needs and breakthrough Stock market results.

– Are there any easy-to-implement alternatives to Capacity management? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– What are the top 3 things at the forefront of our Capacity management agendas for the next 3 years?

– What is our formula for success in Capacity management ?

Network planning and design Critical Criteria:

Grasp Network planning and design outcomes and shift your focus.

– What are all of our Capacity management domains and what do they do?

Organizational structure Critical Criteria:

Tête-à-tête about Organizational structure management and gather practices for scaling Organizational structure.

– Another critical success factor is that appropriate governance needs to be in place. That is, is an appropriate organizational structure in place to manage the organization facing the cloud computing solution?

– Do you have a clearly defined organizational structure at organization level in order to sustain the risk management process?

– How will the existing culture and organizational structure be impacted by agile project management?

– How to manage workflows and projects, that are inherently distributed outside the organizational structure?

– What does a typical data warehouse and business intelligence organizational structure look like?

– Is there any existing Capacity management governance structure?

– Organizational structure for international business?

– What Organizational Structure is Required?

Service management Critical Criteria:

Meet over Service management tactics and gather Service management models .

– What are the key differences between ITAM IT asset management and ITSM IT service management?

– What specific functionality is our Customer Service Management system required to provide?

– What continuity plans are in place for recovering data, infrastructure and applications?

– How do we know that any Capacity management analysis is complete and comprehensive?

– Is Service Delivery (hardware/software/people) capable of supporting requirements?

– Your employees speak different languages. can your business solution handle it?

– What are the use cases that your org is targeting currently for its CMDB/CMS?

– In which ways will Cloud Computing influence our approach Service Management

– What level of service resilience and backup is provided within the service?

– Is there a defined enterprise it tool strategy and architecture model?

– What are the best apps for field service management?

– What are some options for field service management?

– What software do I have and why do we have it?

– Can our major competitors copy our strategy?

– When does the work need to be completed?

– What does cocreation mean to us?

– Is ITIL becoming irrelevant?

– Required Metrics Defined?

– Performance supported?

– What is required?

Financial institution Critical Criteria:

Communicate about Financial institution goals and look at it backwards.

– Data segregation: will the financial institutions data share resources with data from other cloud clients?

– Has or will any financial institution extend you a line of credit?

– What are the Essentials of Internal Capacity management Management?

– Does Capacity management appropriately measure and monitor risk?

– Why are financial institutions interested in DLTs?

– How do we go about Securing Capacity management?

Mergers and acquisitions Critical Criteria:

Air ideas re Mergers and acquisitions decisions and innovate what needs to be done with Mergers and acquisitions.

– How will we insure seamless interoperability of Capacity management moving forward?

– Have the types of risks that may impact Capacity management been identified and analyzed?

Business model Critical Criteria:

Powwow over Business model goals and separate what are the business goals Business model is aiming to achieve.

– How can we create a secure environment to protect our data, especially when new business models like cloud computing and mobility leave us with little control over it?

– How can we take rapid and informed action given the dramatic changes the IoT will make to our traditional business models?

– What applications will first become mainstream and under which business model will they operate?

– How well does the product fit our current and planned business model(s)?

– What is the purpose of Capacity management in relation to the mission?

– What potential megatrends could make our business model obsolete?

– Is the scope of Capacity management defined?

– Is Capacity management Required?

Innovation management Critical Criteria:

Grade Innovation management goals and grade techniques for implementing Innovation management controls.

– Who will be responsible for making the decisions to include or exclude requested changes once Capacity management is underway?

– How do we manage Capacity management Knowledge Management (KM)?

– Do we have past Capacity management Successes?

International trade law Critical Criteria:

Grade International trade law engagements and look in other fields.

– What are current Capacity management Paradigms?

Data compression Critical Criteria:

Canvass Data compression goals and define what our big hairy audacious Data compression goal is.

– What are the Key enablers to make this Capacity management move?

– How do we go about Comparing Capacity management approaches/solutions?

Systems management Critical Criteria:

Air ideas re Systems management engagements and spearhead techniques for implementing Systems management.

– What are the key elements of your Capacity management performance improvement system, including your evaluation, organizational learning, and innovation processes?

– What knowledge, skills and characteristics mark a good Capacity management project manager?

Information Technology Infrastructure Library Critical Criteria:

Recall Information Technology Infrastructure Library visions and triple focus on important concepts of Information Technology Infrastructure Library relationship management.

System administrator Critical Criteria:

Give examples of System administrator adoptions and maintain System administrator for success.

– If the firewall runs on an individual host for which all users are not trusted system administrators, how vulnerable is it to tampering by a user logged into the operating system running on the protected hosts?

– What are specific Capacity management Rules to follow?

– Who is the System Administrator?

Legal personality Critical Criteria:

Chart Legal personality leadership and shift your focus.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Capacity management. How do we gain traction?

– Do those selected for the Capacity management team have a good general understanding of what Capacity management is all about?

– What threat is Capacity management addressing?

Human resources Critical Criteria:

Read up on Human resources management and finalize specific methods for Human resources acceptance.

– Do we have processes for managing Human Resources across the business. (eg. staffing skills and numbers are known and predictions are made of future needs? new staff are inducted and trained to suit needs? succession planning is catered for?

– Who will be responsible for leading the various bcp teams (e.g., crisis/emergency, recovery, technology, communications, facilities, Human Resources, business units and processes, Customer Service)?

– If there is recognition by both parties of the potential benefits of an alliance, but adequate qualified human resources are not available at one or both firms?

– Have we adopted and promoted the companys culture of integrity management, including ethics, business practices and Human Resources evaluations?

– May an employee be retaliated against for making a complaint or reporting potential violations of these principles?

– What are the procedures for filing an internal complaint about the handling of personal data?

– Where can an employee go for further information about the dispute resolution program?

– Available personnel – what are the available Human Resources within the organization?

– Is business intelligence set to play a key role in the future of Human Resources?

– How is Staffs willingness to help or refer questions to the proper level?

– How is The staffs ability and response to handle questions or requests?

– What steps are taken to promote compliance with the hr principles?

– What business benefits will Capacity management goals deliver if achieved?

– How should any risks to privacy and civil liberties be managed?

– What are ways to reduce the costs of managing employees?

– Ease of contacting the Human Resources staff members?

– Is our company developing its Human Resources?

– What other outreach efforts would be helpful?

– Does the hr plan work for our stakeholders?

Sales management Critical Criteria:

Chart Sales management planning and assess and formulate effective operational and Sales management strategies.

– How do your measurements capture actionable Capacity management information for use in exceeding your customers expectations and securing your customers engagement?

Managerial finance Critical Criteria:

Win new insights about Managerial finance results and devote time assessing Managerial finance and its risk.

– Will new equipment/products be required to facilitate Capacity management delivery for example is new software needed?

– Who will be responsible for deciding whether Capacity management goes ahead or not after the initial investigations?

Supply chain management Critical Criteria:

Mix Supply chain management decisions and use obstacles to break out of ruts.

– Can we add value to the current Capacity management decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?

– How do supply chain management systems coordinate planning, production, and logistics with suppliers?

– What makes cloud computing well suited for supply chain management applications?

– What is TESCM tax efficient supply chain management?

– How can skill-level changes improve Capacity management?

Cash conversion cycle Critical Criteria:

Focus on Cash conversion cycle goals and do something to it.

– Is Capacity management Realistic, or are you setting yourself up for failure?

– Is a Capacity management Team Work effort in place?

Organizational behavior Critical Criteria:

Categorize Organizational behavior strategies and remodel and develop an effective Organizational behavior strategy.

– Should organizational behavior management expand its content?

– How Do We Know What We Know about Organizational Behavior?

Process management Critical Criteria:

Analyze Process management goals and ask what if.

– What process management and improvement tools are we using PDSA/PDCA, ISO 9000, Lean, Balanced Scorecard, Six Sigma, something else?

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Capacity management?

Public economics Critical Criteria:

Incorporate Public economics planning and devote time assessing Public economics and its risk.

– What are your current levels and trends in key measures or indicators of Capacity management product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

– Which Capacity management goals are the most important?

Financial market Critical Criteria:

Paraphrase Financial market goals and point out Financial market tensions in leadership.

– What are your results for key measures or indicators of the accomplishment of your Capacity management strategy and action plans, including building and strengthening core competencies?

Public relations Critical Criteria:

Talk about Public relations failures and modify and define the unique characteristics of interactive Public relations projects.

– If the single biggest influence in shaping consumers attitudes is community organizations, what are they and how can public relations help?

– What are your public relations problems and opportunities based on the product/program and consumer lifecycles?

– Does Capacity management systematically track and analyze outcomes for accountability and quality improvement?

– What are the problems, opportunities and anticipated issues that public relations can address?

– What do public relations professionals need to do to become excellent leaders?

– How do we Improve Capacity management service perception, and satisfaction?

Materials management Critical Criteria:

Graph Materials management projects and report on the economics of relationships managing Materials management and constraints.

– Who is the main stakeholder, with ultimate responsibility for driving Capacity management forward?

Organizational space Critical Criteria:

Trace Organizational space tasks and oversee implementation of Organizational space.

– Think of your Capacity management project. what are the main functions?

– Can we do Capacity management without complex (expensive) analysis?

– How to Secure Capacity management?

Audit committee Critical Criteria:

Exchange ideas about Audit committee leadership and observe effective Audit committee.

– Is there anyone on the board or audit committee with an it background?

Talent management Critical Criteria:

Examine Talent management adoptions and adjust implementation of Talent management.

– What are our best practices for minimizing Capacity management project risk, while demonstrating incremental value and quick wins throughout the Capacity management project lifecycle?

– What potential environmental factors impact the Capacity management effort?

– How much does it cost to set up an online learning management system?

Packet loss Critical Criteria:

Be clear about Packet loss leadership and learn.

– What are your key performance measures or indicators and in-process measures for the control and improvement of your Capacity management processes?

Market economy Critical Criteria:

Audit Market economy outcomes and find out.

– Are we making progress? and are we making progress as Capacity management leaders?

– How important is Capacity management to the user organizations mission?

Marketing management Critical Criteria:

Bootstrap Marketing management management and reinforce and communicate particularly sensitive Marketing management decisions.

– What other jobs or tasks affect the performance of the steps in the Capacity management process?

– Why should we adopt a Capacity management framework?

– How would one define Capacity management leadership?

Corporate finance Critical Criteria:

Confer re Corporate finance leadership and secure Corporate finance creativity.

– Will Capacity management have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– Are there any disadvantages to implementing Capacity management? There might be some that are less obvious?

– Are there Capacity management problems defined?

Organizational patterns Critical Criteria:

Sort Organizational patterns failures and modify and define the unique characteristics of interactive Organizational patterns projects.

Organization development Critical Criteria:

Illustrate Organization development adoptions and maintain Organization development for success.

Configuration management Critical Criteria:

Set goals for Configuration management leadership and suggest using storytelling to create more compelling Configuration management projects.

– Is the test and analysis data available and are the variances to the test results identified and updated?

– Can we answer questions like: Are all requirements documents available and current?

– How do you test whether a module still works as it should after making a change?

– How do you know that the system will still work after you make a change?

– What elements are to be tracked and reported for baselines and changes?

– What are direct advantages of entering into Service Level Agreements?

– Has change implementation been approved by appropriate authorities?

– What is the difference between a problem and a known error?

– What are valid performance indicators for the service desk?

– Are all identified requirements allocated to test cases?

– What baselines are required to be defined and managed?

– What versions are affected by a change to component x?

– Which of the entities should be configuration items?

– How will configuration items be identified?

– Who must approve changes to baselines?

– How and when will audits be performed?

– How to make it easier to sell?

– Why establish baselines?

Financial statement analysis Critical Criteria:

Pay attention to Financial statement analysis planning and create a map for yourself.

– What are our needs in relation to Capacity management skills, labor, equipment, and markets?

– Which individuals, teams or departments will be involved in Capacity management?

– How will you measure your Capacity management effectiveness?

Round-trip time Critical Criteria:

Distinguish Round-trip time tasks and suggest using storytelling to create more compelling Round-trip time projects.

– What tools do you use once you have decided on a Capacity management strategy and more importantly how do you choose?

– In what ways are Capacity management vendors and us interacting to ensure safe and effective use?

Operations management Critical Criteria:

Analyze Operations management strategies and define what do we need to start doing with Operations management.

– What are the most important capabilities we consider when evaluating asset and Service Management providers?

– Do we have a high level of process automation connecting our asset and Service Management?

– Do you have a single view into it Service Management?

Commercial management Critical Criteria:

Familiarize yourself with Commercial management outcomes and point out improvements in Commercial management.

IT infrastructure Critical Criteria:

X-ray IT infrastructure tactics and point out IT infrastructure tensions in leadership.

– Can we achieve even more efficient utilization of software and hardware within mission systems and IT infrastructure investments?

– What IT infrastructure do we have and what do we need to support the future organization needs?

– In which area(s) do data integration and BI, as part of Fusion Middleware, help our IT infrastructure?

– How to get alignment between business strategy and IT infrastructure?

Synthetic monitoring Critical Criteria:

Nurse Synthetic monitoring results and explore and align the progress in Synthetic monitoring.

Network management Critical Criteria:

Revitalize Network management visions and suggest using storytelling to create more compelling Network management projects.

Data center Critical Criteria:

Review Data center strategies and handle a jump-start course to Data center.

– Fog Computing is internet computing where the devices responsible for the computing surround us. Instead of having a data center where all of the processing and storage occurs, fog computing would allow us to bring the devices closer to us and these devices would be responsible for their own processing and storage. So how does this concept help us deal with the problems created by the IoT, and what benefits would this provide us that upgrading the cloud infrastructure couldnt?

– Are we a listed company, if so ask ourselves this: Disaster recovery planning, or its lack, will affect a companys equity position. why buy stock in a company that will disappear should the data center go down?

– In a virtualized data center, guest operating system kernels were modified to eliminate the need for binary translation. which compute virtualization technique was used?

– An administrator of a virtualized data center is particularly concerned about nic failure. what should the administrator configure to address this concern?

– Determine if the data center has Service Level Agreements with the clients it serves. if so, do they measure themselves for compliance with the agreement?

– Does the cloud solution offer equal or greater data security capabilities than those provided by your organizations data center?

– Do operating procedures require systems to undergo a security/vulnerability scan before being placed into production?

– Which report should an administrator use to know both historic and current utilization of storage in a data center?

– Which data center management activity involves eliminating single points of failure to ensure business continuity?

– Which applications are best suited for the internal data center, and which ones make sense for the public cloud?

– Should the dataset be deposited in a national, international or discipline-based data center?

– What is a benefit of automated site failover capability in a data center environment?

– Is stuff in the cloud on the same legal footing as stuff in your data center?

– What is the best strategy going forward for data center disaster recovery?

– How many and where are located the providers data centers?

– How do you prepare your data center for Cloud?

– How many data center sites do you have?

Financial audit Critical Criteria:

Refer to Financial audit outcomes and attract Financial audit skills.

– How will you know that the Capacity management project has been successful?

Customer relationship management Critical Criteria:

Be responsible for Customer relationship management adoptions and proactively manage Customer relationship management risks.

– What platforms are you unable to measure accurately, or able to provide only limited measurements from?

– If a customer purchases an item today, when are they likely to purchase a complementary item?

– Do you have a mechanism in place to quickly respond to visitor/customer inquiries and orders?

– Do you have the capability to measure cost per lead or cost per acquisition?

– Are short calls factored out of the denominator in your service level?

– What are the information elements and structures involved in the KMS?

– What are the benefits you want to receive as a result of using CRM?

– What is the network quality, including speed and dropped packets?

– How often do you fully test your disaster recovery capabilities?

– The performance measurement revolution: why now and what next?

– How does CRM impact the company s bottom line or performance?

– Is there an incentive for visitors/customers to register?

– Do you have technology that assist in online monitoring?

– Do you have any monthly volumes of Outbound Calls?

– Does the current CRM contain escalation tracking?

– Is your archivist in the information loop?

– Can customers place orders online?

– Who are my customers?

– Is CRM justified?

Performance Engineering Critical Criteria:

Inquire about Performance Engineering tasks and plan concise Performance Engineering education.

– What is the source of the strategies for Capacity management strengthening and reform?

– What are the long-term Capacity management goals?

Annual general meeting Critical Criteria:

Design Annual general meeting management and finalize specific methods for Annual general meeting acceptance.

– Why are Capacity management skills important?

Records management Critical Criteria:

Conceptualize Records management tasks and mentor Records management customer orientation.

– Have records center personnel received training on the records management aspects of the Quality Assurance program?

– What prevents me from making the changes I know will make me a more effective Capacity management leader?

– Are we Assessing Capacity management and Risk?

Problem management Critical Criteria:

Unify Problem management tasks and assess what counts with Problem management that we are not counting.

– How is the value delivered by Capacity management being measured?

– What is a key activity in problem management?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Business Capacity Management Self Assessment:

https://store.theartofservice.com/Business-Capacity-Management-Mastering-Customization/

Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com

gerard.blokdijk@theartofservice.com

https://www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Capacity management External links:

Capacity management primary goal is to ensure that IT resources are right-sized to meet current and future business requirements in a cost-effective manner.
http://Capacity management review. (eJournal / eMagazine, …

Capacity management review. (eJournal / eMagazine, …
http://www.worldcat.org/title/capacity-management-review/oclc/228609679

Crisis management External links:

IS-870.A: Dams Sector: Crisis Management – FEMA
https://training.fema.gov/is/courseoverview.aspx?code=IS-870

AlertSense – Crisis Management and Collaboration Platform
https://alertsense.com

Supervisory board External links:

Directors, Audit & Supervisory Board Members – TDK
http://www.global.tdk.com/corp/en/about_tdk/executive_lineup

NCIO Agency Supervisory Board – Sign In Page
https://ncio.hq.nato.int

Linde’s supervisory board gives go-ahead to Praxair merger
https://www.ft.com/content/4b91dc21-fa79-30db-9e27-47ba577fcdc4

Economic statistics External links:

economic statistics | Hallmark Abstract LLC
https://www.hallmarkabstractllc.com/tag/economic-statistics

Economic statistics (Journal, magazine, 1991) …
http://www.worldcat.org/title/economic-statistics/oclc/25403800

Business administration External links:

Small Business Administration (SBA) Loans – U.S. Bank
https://www.usbank.com/small-business/credit-financing/sba-loans.html

Small Business Administration – Official Site
https://www.sba.gov

Login – Small Business Administration
https://sba504servicing.wellsfargo.com

Marketing research External links:

Participate in Paid Studies – AOC Marketing Research
https://aocresearch.com/participate-in-paid-studies

Peters Marketing Research, Inc.
https://www.petersmktg.com

AOC Marketing Research
https://aocresearch.com

Quality of experience External links:

Quality of Experience (QoE) database schema
https://technet.microsoft.com/en-us/library/gg398687.aspx

Financial risk External links:

Trends 2017: Financial Risk and Fraud Blog | Fiserv
https://www.fiserv.com/blog/the-point/trends-2017-risk-fraud-blog.aspx

Home – Financial Risk Mitigation, Inc.
https://www.frm-inc.com

What Is Financial Risk Management? | Chron.com
http://smallbusiness.chron.com/financial-risk-management-43326.html

Organizational architecture External links:

COSMIN Consulting Group An ORGANIZATIONAL ARCHITECTURE …
http://www.ecosmin.com/index.html

What Is Organizational Architecture? – Learn.org
https://learn.org/articles/What_is_Organizational_Architecture.html

Mixed economy External links:

[PPT]Mixed Economy – Finance in the Classroom
http://financeintheclassroom.org/passport/downloads/Mixed_Economy.ppt

The Mixed Economy Essays – ManyEssays.com
https://manyessays.com/essay/the-mixed-economy

Mixed Economy | Definition of Mixed Economy by Merriam-Webster
https://www.merriam-webster.com/dictionary/mixed economy

Organizational engineering External links:

[PDF]Organizational Engineering using Sociometric …
https://www.media.mit.edu/~bwaber/Waber-NetSci-07.pdf

Phoenix Organizational Engineering Attorneys – Law …
https://www.azbuslaw.com/aop/Phoenix-organizational-engineering

Team Analysis – Organizational Engineering and …
http://www.iopt.com/team-analysis.php

Central processing units External links:

Central Processing Units Flashcards | Quizlet
https://quizlet.com/35119822/central-processing-units-flash-cards

Business intelligence External links:

List of Business Intelligence Skills – The Balance
https://www.thebalance.com/business-intelligence-skills-2062364

Mortgage Business Intelligence Software :: Motivity Solutions
https://motivitysolutions.com

Organizational communication External links:

[PDF]Chapter 13. Organizational Communication1
http://www.au.af.mil/AU/AWC/AWCGATE/doe/benchmark/ch13.pdf

Organizational communication (Book, 2010) …
http://www.worldcat.org/title/organizational-communication/oclc/697515921

What is Organizational Communication? – Academia.edu
http://www.academia.edu/2987170/What_is_Organizational_Communication

Strategic management External links:

KM Strategic Management
https://ace.kmsm.com

Strategic management (Book, 1993) [WorldCat.org]
http://www.worldcat.org/title/strategic-management/oclc/25914917

Strategic Management – AbeBooks
https://www.abebooks.com/book-search/title/strategic-management

Stock market External links:

Yahoo – Business Finance, Stock Market, Quotes, News
https://finance.yahoo.com

Stock market today: News, data and summary – MSN Money
https://www.msn.com/en-us/money/markets

Network planning and design External links:

Network Planning and Design – NEXIUS
https://nexius.com/network-planning-and-design

Water Network Planning and Design Software Solution
https://www.bentley.com/en/solutions/water-network-planning-and-design

[PDF]NETWORK PLANNING AND DESIGN – University of …
http://www.usi.edu/business/aforough/Chapter 21.pdf

Organizational structure External links:

Social Security Organizational Structure
http://www.ssa.gov/org

Organizational Structure – Air Force Civil Engineer Center
http://www.afcec.af.mil/About-Us/Organizational-Structure

FEMA Leadership Organizational Structure | FEMA.gov
https://www.fema.gov/media-library/assets/documents/28183

Service management External links:

Decisiv Service Management Platform
https://dsmp.decisiv.net

[PDF]IT service management career path – BCS Certifications
http://certifications.bcs.org/upload/pdf/servicemgt-careerpath-diagram.pdf

Financial institution External links:

How To: Find Your Financial Institution (HTVR 25)
https://www.dmv.ca.gov/portal/dmv/detail/about/lob/lob_top

Mergers and acquisitions External links:

[PDF]Mergers and Acquisitions in the U.S. Economy: An …
http://www.nber.org/chapters/c5820.pdf

Mergers and acquisitions (Book, 2012) [WorldCat.org]
http://www.worldcat.org/title/mergers-and-acquisitions/oclc/806494219

“The Sopranos” Mergers and Acquisitions (TV Episode …
http://www.imdb.com/title/tt0705265

Business model External links:

Create a new Business Model Canvas – Canvanizer
https://canvanizer.com/new/business-model-canvas

OneTitle | business model
https://onetitle.com/tag/business-model

Business Model Templates for PowerPoint – …
https://slidemodel.com/templates/tag/business-model

International trade law External links:

International Trade Law
http://www.law.berkeley.edu/library/dynamic/guide.php?id=60

Jacobson Burton PLLC – International Trade Law
https://www.jbktradelaw.com

International Trade Law Resource Center | Bloomberg BNA
https://bna.com/international-trade-law-p17179871301

Data compression External links:

Data compression (Book, 2004) [WorldCat.org]
http://www.worldcat.org/title/data-compression/oclc/53215866

Data compression (Book, 1976) [WorldCat.org]
http://www.worldcat.org/title/data-compression/oclc/2501823

CiteSeerX — Data Compression
http://citeseer.ist.psu.edu/viewdoc/summary?doi=10.1.1.39.9148

Systems management External links:

Welcome to the Mail Systems Management Association
https://www.msmanational.org

Geographic Information Systems Management Office – …
http://gisgate.co.clark.nv.us/gismo/gismo.htm

Information Technology Infrastructure Library External links:

[PDF]Information Technology Infrastructure Library – ITIL®
http://cmwg.org/meetings/200501Mtg/ITILPresentationCMWG0501V2.pdf

System administrator External links:

System Administrator Jobs – Monster.com
https://www.monster.com/jobs/q-system-administrator-jobs.aspx

System Administrator – Joink
http://www.joink.com/careers/system-administrator-2

Title System Administrator Jobs, Employment | Indeed.com
https://www.indeed.com/q-Title-System-Administrator-jobs.html

Legal personality External links:

What is LEGAL PERSONALITY – Black’s Law Dictionary
https://thelawdictionary.org/legal-personality

What Is a Legal Personality? (with picture) – wiseGEEK
http://www.wisegeek.com/what-is-a-legal-personality.htm

“EU Legal Personality in Foreign Policy?” by Rafael Leal …
http://law.bepress.com/expresso/eps/1754

Human resources External links:

Home | Human Resources
https://hr.duke.edu

UAB – Human Resources – Careers
http://www.uab.edu/humanresources/home/careers

Human Resources HR Connection
https://employee.phoenix.gov

Sales management External links:

2017 Sales Management Conference – Atlanta, Georgia
https://www.salesmanagementconference.com

Efficio – Media Sales Management – CRM, Yield, Proposal
https://my.efficiosolutions.com

Sales management for small businesses – Intuit QuickBooks
https://quickbooks.intuit.com/sales

Managerial finance External links:

Managerial Finance Test 1 Flashcards | Quizlet
https://quizlet.com/61658105/managerial-finance-test-1-flash-cards

[PDF]INTRODUCTION TO MANAGERIAL FINANCE – …
http://sbesley.myweb.usf.edu/FIN3403/notes/intro.pdf

Managerial finance. (Journal, magazine, 1975) …
http://www.worldcat.org/title/managerial-finance/oclc/1692375

Supply chain management External links:

Department of Supply Chain Management | Eli Broad …
https://supplychain.broad.msu.edu

Logistics, Supply Chain Management and Order …
https://www.shipwire.com

St. Charles Trading, Inc. | Global Supply Chain Management
https://www.stcharlestrading.com

Cash conversion cycle External links:

Cash Conversion Cycle | Loans | Interest
https://www.scribd.com/document/121946960/Cash-Conversion-Cycle

Cash conversion cycle — AccountingTools
https://www.accountingtools.com/articles/cash-conversion-cycle.html

Understanding The Cash Conversion Cycle – Investopedia
https://www.investopedia.com/articles/06/cashconversioncycle.asp

Organizational behavior External links:

Organizational behavior (Book, 2005) [WorldCat.org]
http://www.worldcat.org/title/organizational-behavior/oclc/53231375

Organizational Behavior – AbeBooks
https://www.abebooks.com/book-search/title/organizational-behavior

[PDF]Organizational Behavior and Management Thinking
http://www.jblearning.com/samples/076373473X/3473X_CH03_4759.pdf

Process management External links:

HEFLO BPM | Business Process Management
https://www.heflo.com

Sales Process Management | ProspectStream
https://www.prospectstream.com

Workflow Software, Business Process Management …
https://kissflow.com

Public economics External links:

Public Economics and Finance | NYU Wagner
https://wagner.nyu.edu/education/courses/public-economics-and-finance

The Fed – Public Economics – United States dollar
https://www.federalreserve.gov/econres/public-economics-f.htm

Financial market External links:

The Fed – Designated Financial Market Utilities
https://www.federalreserve.gov/paymentsystems/designated_fmu_about.htm

Notes From the Rabbit Hole, a unique financial market …
https://nftrh.com

Public relations External links:

Most Popular “Public Relations” Titles – IMDb
http://www.imdb.com/search/keyword?keywords=public-relations

Public Relations – Americas Job Exchange
http://www.americasjobexchange.com/job-descriptions/public-relations-jobs

VocusPR – Cision Public Relations
https://us.vocuspr.com

Materials management External links:

Materials Management Jobs, Employment | Indeed.com
https://www.indeed.com/q-Materials-Management-jobs.html

Tompkins County | Recycling and Materials Management
https://recycletompkins.org

Organizational space External links:

CiteSeerX — Organizational space:
http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.628.8180

Audit committee External links:

Audit Committee – Kentucky Retirement Systems
https://kyret.ky.gov/About/Internal-Audit/Pages/Audit-Committee.aspx

Montana Legislature: Legislative Audit Committee
http://leg.mt.gov/css/Committees/Administration/Audit/committee.asp

2017 Audit Committee Transparency Barometer | The …
http://thecaq.org/2017-audit-committee-transparency-barometer

Talent management External links:

U.S. Army Talent Management
https://talent.army.mil

VA Learning University – Talent Management System
http://www.tms.va.gov/learning/user/login.jsp

Snagajob – Talent Management System
https://hiring.snagajob.com/tms

Packet loss External links:

vSphere 6 experiencing high packet loss – VMGuru
https://www.vmguru.com/2015/12/vsphere-6-experiencing-high-packet-loss

What’s “normal” for latency and packet loss? – Pingman …
https://www.pingman.com/kb/42

4 Ways to Fix the Packet Loss Issue – Small Business Trends
https://smallbiztrends.com/2017/05/how-to-fix-packet-loss.html

Market economy External links:

What is a market economy? definition and meaning
http://www.investorwords.com/2971/market_economy.html

Market Economy – Investopedia
http://www.investopedia.com/terms/m/marketeconomy.asp

Market Economy | Definition of Market Economy by …
https://www.merriam-webster.com/dictionary/market economy

Marketing management External links:

CrossCap – Marketing Management Software
https://www.crosscap.com

Corporate finance External links:

Corporate Finance- Chapter 7 Flashcards | Quizlet
https://quizlet.com/4370051/corporate-finance-chapter-7-flash-cards

Corporate Finance Job Titles: What Do They Actually Mean?
https://www.proformative.com/questions/corporate-finance-job-titles

Ally Corporate Finance | Ally Financial
https://www.ally.com/corporate-finance

Organizational patterns External links:

Text Structure and Organizational Patterns Worksheets
https://www.englishworksheetsland.com/grade5/5structure.html

What organizational patterns describes the event that …
https://brainly.com/question/1233409

Quiz #4: Organizational Patterns – Instructure
https://bucks.instructure.com/courses/1073250/assignments/7694076

Organization development External links:

National Center for Organization Development Home
https://www.va.gov/NCOD

What is Organization Development? – OD Network
http://www.odnetwork.org/?page=WhatIsOD

Configuration management External links:

AWS OpsWorks – Configuration Management
https://aws.amazon.com/opsworks

Configuration Management | IpX
https://icmhq.com

Interactive Configuration Management and Procurement …
https://amcom1.redstone.army.mil/icapp/icapp_home

Financial statement analysis External links:

Financial statement analysis Flashcards | Quizlet
https://quizlet.com/5034683/financial-statement-analysis-flash-cards

[PDF]Introduction to Financial Statement Analysis
http://www.swlearning.com/ibc/albrecht9e/pdf/Albrecht9e_c05_202-253_low.pdf

Round-trip time External links:

What is round-trip time (RTT)? – Definition from WhatIs.com
http://searchnetworking.techtarget.com/definition/round-trip-time

Round-trip time – How is Round-trip time abbreviated?
https://acronyms.thefreedictionary.com/Round-trip+time

Commercial management External links:

Commercial Management Insurance Services, Inc.
https://www.cmis-ins.com

Neighborhood Commercial Management Program …
http://www.austintexas.gov/department/small-business-assistance

Equity Commercial Management
https://www.ecm-mn.com

IT infrastructure External links:

It infrastructure
http://The term infrastructure in an information technology (IT) context refers to an enterprise’s entire collection of hardware, software, networks, data centers, facilities and related equipment used to develop, test, operate, monitor, manage and/or support information technology services.

What is IT Infrastructure? – Definition from Techopedia
https://www.techopedia.com/definition/29199

Chef – Automate IT Infrastructure | Chef
https://www.chef.io/chef

Synthetic monitoring External links:

What is Synthetic Monitoring? – MaxCDN
https://www.maxcdn.com/one/visual-glossary/synthetic-monitoring

AlertBot: Advanced Synthetic Monitoring Made Easy
http://www.alertbot.com/features.html

Synthetic Monitoring Support | Dynatrace
https://www.dynatrace.com/support/synthetic

Network management External links:

Video: Network Management Card (NMC) Password …
http://www.apc.com/us/en/faqs/FA156075

UNMS – Ubiquiti Network Management System
https://unms.com

Network Management Products and Solutions – Cisco
http://www.cisco.com/c/en/us/products/cloud-systems-management

Data center External links:

Hawaii Criminal Justice Data Center
http://ag.hawaii.gov/hcjdc

Open Data Portal | NJOIT Open Data Center
https://data.nj.gov

National Oceanographic Data Center Home Page
https://www.nodc.noaa.gov

Financial audit External links:

[PDF]November 2017 FINANCIAL AUDIT – TreasuryDirect
https://treasurydirect.gov/govt/reports/pd/feddebt/feddebt_ann2017.pdf

Customer relationship management External links:

Customer Relationship Management | CRM Software – Vtiger
https://www.vtiger.com

1workforce – Customer Relationship Management …
https://1workforce.com

Oracle – Siebel Customer Relationship Management
https://care.cummins.com

Performance Engineering External links:

KPE Korkar Performance Engineering
https://www.kpe-products.com

Lingenfelter Performance Engineering – Official Site
https://www.lingenfelter.com

Treadstone Performance Engineering Inc. – Official Site
https://www.treadstoneperformance.com

Annual general meeting External links:

Annual General Meeting minutes | Master Of Meetings
http://masterofmeetings.com/index2/annual-general-meeting-minutes

2018 Annual General Meeting – U.S. Soccer
https://www.ussoccer.com/about/governance/2018-annual-general-meeting

Records management External links:

Title and Records Management | Loan Portfolio Servicing
http://loanportfolioservicing.com/portfolio/title-and-records-management

National Archives Records Management Information Page
https://www.archives.gov/records-mgmt

Records Management Policy | Policies & Procedures
https://policy.uconn.edu/2011/05/24/records-management-policy

Problem management External links:

ITIL Problem Management | When “Incidents” are Problems
https://www.flycastpartners.com/itil-problem-management

5-Step Problem Management with Kepner-Tregoe
http://www.itsmsolutions.com/newsletters/DITYvol5iss49.htm

IBM What is a PMR (Problem Management Report)? – …
http://www-01.ibm.com/support/docview.wss?uid=swg21507643

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